At TechBuyz.xyz, we aim to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a clear and fair refund policy as outlined below.
1. Eligibility for Refunds
You may request a refund under the following conditions:
- The item was defective, damaged, or not as described.
- You received the wrong product.
- The item was not delivered within the promised time frame.
Refunds will not be provided for:
- Products damaged due to misuse or mishandling.
- Digital/downloadable items (if any), once delivered.
- Products purchased on clearance or sale (unless faulty).
2. Refund Request Timeline
To be eligible for a refund, you must request it within:
- 7 days of receiving the product.
- 14 days if the item was not delivered.
3. How to Request a Refund
To initiate a refund, please:
- Email us at support@techbuyz.xyz with your order number and issue.
- Attach clear photos or video proof (if the item is damaged or incorrect).
- Wait for our support team to review and respond within 24–48 hours.
4. Return of Products (If Required)
- Some refunds may require the return of the original item.
- Return shipping costs are covered by the customer unless the item is defective or incorrect.
- The product must be unused, in original packaging, and with all tags/accessories included.
5. Refund Process
- Once approved, the refund will be processed to your original payment method.
- Refunds typically take 5–7 business days to reflect, depending on your bank/payment provider.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or payment app again.
- Contact your bank or card provider—it may take some time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@techbuyz.xyz.
7. Contact Us
For questions or issues related to refunds, reach out at:
📧 support@techbuyz.xyz